Privacy Policy
Effective October 8, 2026
This Privacy Policy explains how New Day Financial Inc. ("New Day Financial", "we", "us") collects, uses and protects personal information when you visit newdayfinancial.ca, contact us, or receive text messages from us.
Information we collect
We collect the information you give us when you contact us through the chat on this website, by phone, by email or by text message. This may include your name, phone number, email address, and details about the property you plan to buy and your financing needs. If you apply for a mortgage, we collect the information and documents a lender requires to assess your application.
Our website and chat provider may also collect standard technical information, such as your browser type and the pages you visit.
How we use your information
- To respond to your inquiries and communicate with you about your mortgage application.
- To send you text messages you have agreed to receive.
- To prepare and submit your application to the lender you choose.
- To meet our legal and record-keeping obligations.
When we disclose information
We disclose your personal information only as needed to provide the service you asked for, for example to the lender, notary or appraiser involved in your purchase, and to service providers who help us operate our business, such as our customer messaging platform. These providers may use the information only to provide services to us. We may also disclose information where the law requires it.
We do not sell your personal information.
Text messaging and mobile information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services that deliver our messages. We do not share your phone number or text messaging opt-in consent with third parties for their own marketing.
You can opt out of text messages at any time by replying STOP. Reply HELP for help.
How we protect your information
We use reasonable administrative, technical and physical safeguards to protect your personal information, and we keep it only as long as needed for the purposes described above or as required by law.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to further communication, subject to legal and contractual limits. To make a request, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
New Day Financial Inc.
P.O. Box 32055, Cambie R.P.O., Richmond, BC V6X 3R9
Phone: 604-670-8665
Email: jeff@newdayfinancial.ca